Payment & Invoices Inquiry

How can I pay for my order?
We offer multiple methods for payment to make it easier for you. You can choose one of the below:  Bank Transfer: you can pay via bank transfer to our...
What are the account details for a bank wire transfer?
There are details of our account for bank transfer: Account Name: Wosol for communication & information technology Account No. 242086411001 IBAN No....
How can I add or change the company name in my invoice?
You can easily add your company name and VAT number in the invoice by signing in to your account page at https://www.ekuep.com  Note: If you have a gues...
Can I pay for one order with two or more bankwires?
Yes, you can but it is better to pay for one order with one bank wire. This will help us to process your order quickly and avoid any complications. Howe...
How can I pay if my payment failed?
Credit & Debit Card Payment If your payment with a credit or debit card was failed, usually the reason is one of the following: Exceeding the daily w...
Can I pay for my order with Apple Pay?
Yes, ApplePay is available on our mobile application: Apple Store:  https://apps.apple.com/us/app/ekuep/id1550269642 Google Play: https://play.google.co...
Can I get the tax invoice?
Yes, the tax invoice is attached to the email you have received with the order confirmation.  If you are a registered customer (it means you have a custom...
Can I pay with installments?
Unfortunately, we currently do not offer installments.
Is my credit card and personal information secure when I order from your site?
Yes it is. We assure the security of our client's confidential information. Our website is secured with an SSL certificate;  and credit card data is no...
Can I pay with cash?
Yes, Cash on Delivery is available for orders below 5000 SAR containing only Ekuep fulfilled items within Saudi Arabia.