Ekuep Help Center
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Knowledge base
Before the Order
Before Order Inquiry
9
Is VAT included in all prices?
What currency are prices listed on ekuep.com?
Price Match Terms & Conditions
Can I pick up my order from your warehouse or office?
Do you have a mobile application?
See all 9 articles
After the Order
After Order Inquiry
7
I placed an order as a guest. Can I change it into a registered user account?
How long will I wait for the refund?
The item arrived in the box with different tape on it than the manufacturer sealing. Was it used before?
Can I store my order in your warehouse?
How can I cancel or return my order?
See all 7 articles
Shipping & Delivery
Shipping & Delivery Inquiry
9
Can I ship one order to multiple addresses?
Can I change my delivery address?
How can I track my order?
What is the delivery time?
Do you ship to remote areas in Saudi Arabia?
See all 9 articles
Service & Warranty
Service & Warranty Inquiry
13
The technician didn't come on time. What should I do?
Is installation included in the price of the item?
Can I order a full preventative maintenance contract?
My machine ins't working properly, can I get a replacement?
Do you have installation guides/videos?
See all 13 articles
Product Info & Availability
Product Info & Availability Inquiry
5
Is the voltage of product 110V or 220V?
Is the item available?
I can't find the product I'm looking for on Ekuep. Can you get it for me?
I have a question related to the frequency (60 Hz or 50 Hz) of the item.
Can I get your catalog?
Payments & Invoices
Payment & Invoices Inquiry
10
How can I pay for my order?
What are the account details for a bank wire transfer?
How can I add or change the company name in my invoice?
Can I pay for one order with two or more bankwires?
How can I pay if my payment failed?
See all 10 articles
Promotions
Promotions Inquiry
3
How can I subscribe to a newsletter?
Are there any available coupon codes?
Can I get an additional discount?
Rental
Before Renting Inquiry
13
Is it possible to lease or rent equipment through Ekuep?
Do you have rent-to-own options?
I want to rent more than one item. Will the rental price be different?
How do you define damage?
Do you rent to individuals, or only businesses?
See all 13 articles
After Renting Inquiry
7
What if I damage the equipment during the rental period?
Can I pick up my rental instead of having it delivered?
What if the equipment is not collected on the pickup date ?
What is the cancellation and late fees policy?
How do I extend my order?
See all 7 articles
Selling on Ekuep
Selling on Ekuep Inquiry
1
How can I sell equipment on Ekuep?
About Us
Contact
2
How can I contact you?
Do you have a showroom or a store?
About us Inquiry
3
Where can I find Ekuep's Commercial Registration (CR) and VAT certificates?
Where are you located?
Are you a Saudi company?
Other Inquiry
1
How can I apply for a job in Ekuep?
