Order cancellation

You can cancel the order any time before the delivery has been delivered to you.
 

Order (or item) return or replacement

If you are not 100% satisfied with your purchase from us you can return or replace the product within 14 days from the date of delivery.

All regularly stocked items (not customized or ordered as a special order), with the exception of chemicals, disposables, and consumable products can be returned absolutely free within 14 days from the date of delivery, so long as they are unused and in the original packaging.


Option 1: Use help.ekuep.com 

We recommend using our help site as your request will be processed immediately and automatically.


Steps:

  1. Open https://help.ekuep.com/en
  2. You should be logged in but if not, you will be asked to log in (the same credentials as for ekuep.com) - this is not mandatory but it will speed up the next stepmceclip1.png

  3. For logged-in user: click the following buttons (choose "Return My Order" or "Cancel My Order") to see full order details
    2021-06-29_20-40-12.jpg

  4. For not logged-in users: click the following buttons (choose "Return My Order" or "Cancel My Order") and type order reference (you will find it in the order confirmation email)
    mceclip0.png


Option 2: Send us an email to [email protected]

  1. The cancellation email should contain your order number, cancellation request, and reason,
  2. Mention (if the order was paid) that the amount should be kept as a store credit or refunded,
  3. If the order was paid through bank wire payment, please provide us with your bank account details to process the refund.