After Order Inquiry

I placed an order as a guest. Can I change it into a registered user account?
It is possible! But unfortunately, it has to be done from our side. You can contact us at ekuep@ekuep.com
How long will I wait for the refund?
We make every effort to shorten the time it takes to return funds to your account. Important notes:  If the refund request was for a returned item, th...
The item arrived in the box with different tape on it than the manufacturer sealing. Was it used before?
If the original box has been sealed using tape other than the original manufacturer's tape it means the item was checked in our warehouse before shippin...
Can I store my order in your warehouse?
Unfortunately, We do not offer such a service
How can I cancel or return my order?
Order cancellation You can cancel the order any time before the delivery has been delivered to you.   Order (or item) return or replacement If you are no...
Can I contact the seller or the supplier?
If you need to contact the supplier of the item you have ordered, please send us your inquiry and we will contact the supplier and come back to you promptly...
Why was my order canceled?
Possible reasons: Your order cancellation could have happened because you have chosen bank wire payment and your transfer hasn't been received within ...