If you find that the item isn't working properly, please install SphereY - our mobile application for service requests and inspections. Action will be taken based on the technical report provided by the technician.
Apple Store:
https://apps.apple.com/sa/app/sphere-customer-app/id1459045167
Google Play:
https://play.google.com/store/apps/details?id=com.sphere.raqtan&hl=en