If the technician didn't come on time please contact us through email, call, or chat. We will contact the technician and provide you with feedback. ...
Installation is not included in the price, It is a paid service that can be requested through our application Spherey which can be downloaded from these lin...
Yes, our preventative maintenance representative faisal@raqtan.com will be able to provide the necessary support.
If you find that the item isn't working properly, please install SphereY - our mobile application for service requests and inspections. Action will be t...
Yes, check out our Youtube channel. If you still have questions please reach out to our customer service agents and we would be happy to help.
Most of used or open-box Ekuep Fulfilled items have 12 months of warranty. Detailed information is provided on the product details page.
Warranty period: Ekuep warrants all the equipment for its parts (except consumable parts) and services for the duration of 2 years for brand new items and...
1. The first: check who is the seller of your equipment When you need maintenance for your machine, the first thing to do is to check if your machine is so...
Yes, we provide spare parts for items sold as Ekuep Fulfilled. For all other items (sold by Marketplace vendors) spare parts are provided by vendors.
First of all, we are very sorry to hear you faced this issue. We are putting a lot of effort into internal processes to avoid such a situation. Your case sh...
