Shipping & Delivery Inquiry

Can I ship one order to multiple addresses?
Unfortunately, We do not offer such a service
Can I change my delivery address?
Yes, you can! Just simply share with us the desired location's link or type it out. Please note that depending on where the shipment is at this moment, ...
How can I track my order?
If you are a registered customer you can see the current status of the order (including delivery tracking number) in your user account.  If you are a ...
What is the delivery time?
In this article, you will find the answer to questions like "when I will receive my order?" or "when can I expect delivery?", or "h...
Do you ship to remote areas in Saudi Arabia?
Yes, we do. Usually, it takes 4-6 working days.  See also: What is the delivery time?
I ordered more than 1 item, but I haven't received them all. Where's the rest of my order?
If your order contains more than one item we might ship them in multiple shipments. Therefore we strongly advise checking the information related to the sta...
How can I contact a delivery driver?
We don't have direct numbers for delivery drivers as they are managed by a courier company. If you are facing any issue regarding shipping/delivery,...
What is the shipping rate?
The shipping charges (cost of delivery):  If your order contains only Ekuep-fulfilled items:  Delivery to Saudi Arabia: 35 SAR (including VAT) per shipme...
Do you ship internationally?
We only cover GCC countries at the moment.