We don’t charge for minor scratches or minor wear and tear. In other cases, our technician assesses and quotes for the damage. The amount is deducted from t...
We might be able to arrange this for you under certain circumstances. Please contact us for details.
- If the courier sent to collect was advised to collect some other time by the customer for any given reason (without informing our agents). Charges will ...
Cancellation fee If the official cancellation notice is received 14 days prior to the commencement of the rental order, the full amount of the rental orde...
Please note that extension requests should be 24hr prior You can extend/reschedule the booking if the product is not pre-booked for those dates. You ca...
The fastest way to request service, installation, or claim warranty is through our “SphereY” app. You can download the application from the links below: ...
Do not attempt uninstallation of the product; Ekuep’s personnel will carry it out. They will inspect the aesthetic and functional status of the machine and...
